Shipping & Delivery Policy

Shipping and Delivery Policy

The Best Shopping Experience is awaiting you at OriginalDulce.

At our online store, you will find your fashion aspirations coming true. The Dulce Brand Corp provides you with the highest standards of customer satisfaction from the moment you land on our website. Our services and products combine to create the shopping experience you have yet to encounter. The policies we have in place are specifically designed to enable seamless services for all customers.

What happens next?

You will receive a confirmation email with your order details. This email will contain links allowing you to follow the status of your order. You will then receive an email when your order is dispatched.

 What are the shipping/delivery times?

Currently, we only deliver in United States.

Our warehouse: 2140 Michigan Ave, Kissimmee, Florida 34744, United States.

Telephone Support: +1 (833) 463-8523

Email: support@originaldulce.com

Shipping Method :
We use UPS, FedEx, and DHL.

Economy Shipping

Handling time: 1-3 days (MONDAY - FRIDAY)

Transit time: 5-8 days (MONDAY - FRIDAY

The shipping cost is $4.90

Standard Shipping 

Handling time: 1-2 days (MONDAY - FRIDAY)

Transit time: 3-4 days (MONDAY - FRIDAY)

The shipping cost is $6.90

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

What if I am not available on the day of delivery?

Our parcels are delivered by carriers who sometimes require a signature against receipt. If this is the case and you are not on delivery, a card will be issued to your mailbox with information on how to proceed. Packages delivered by post generally do not require a counter-signature.

When will I receive my order?

Once your order has been dispatched, you will receive an email. You can also check the status of your order and delivery in your account.

How to track my order?

Your package can be tracked, the information relating to this tracking will appear in the e-mail that will be sent to you upon shipment.

What is our return and refund policy?

If you change your mind, you can return your order. Returns can be arranged simply by emailing us at support@originaldulce.com

More details on our Returns and Cancellations page.

Shipping Status:
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number.
If you don't immediately receive a shipping confirmation email, don't worry! We know the delivery date or date range shown at checkout and will make sure to deliver the items within that time.

You can check the status of your order here.

Order changes:
Once your order has been validated, it is modified or canceled.

Object not received :
If you have successfully placed an order and have not received it yet while the tracking status shows it is delivered. you want to contact the carrier to find your bags because once the item is bagged we have control of it (once it is by the carrier), but if it persists please email us support@originaldulce.com.

Ecological

At OriginalDulce, we support a mode of consumption that is economical and respectful of the environment. We have made the choice (A) to reduce the intermediaries even if this slightly increases the delivery time.

This comes with immediate benefits for our customers: you get great rates!

Becoming a client of OriginalDulce means supporting your planet.

Patience in exchange for responsible drinking

As a result, delivery times are significantly longer (7 to 16 working days).

*The announced deadlines are indicative and do not engage the responsibility of  OriginalDulce.

If we had chosen option (B), the delivery would certainly have been faster, but the impact on prices would have been substantial for you.

This choice is never made against you. Your complete satisfaction remains our priority.

That's why in any case, if you haven't received your item within 30 days, then you are eligible for a full refund and you can keep the item when you receive it.

More details on our Returns and Cancellations page. 

Packaging details for your items

All of our items are packaged in two-way polystyrene (OPP), which has many quality preservation benefits:

• Withstands high tensile force
• Protects against heat and light radiation
• Nontoxic
• Scentless
• Ecological
• Light
• Low cost
• ...

24/7 customer  support

Telephone Support: +1 (833) 463-8523

Email: support@originaldulce.com

Address:  2140 Michigan Ave, Kissimmee, Florida 34744, United States.